Shop Information
・Address:28-1,Higasishimogawara,Kira-cho,nisio-city,Aichi,

・Phone Number: +81-563-352299

・Shop Manager: Koichi Ichikawa

・Shop Security Manager: Koichi Ichikawa

・Contact Information: auc-terraformer@shop.rakuten.co.jp
Payment Method
■Credit Card

 We accept Visa, MasterCard, JCB, AMEX and Diners.
■Paypal

We also accept payment by PayPal.
You will receive an e-mail regarding the payment via PayPal.
Please click the link to the PayPal website on the e-mail,and settle the payment within 7 days.
We will send the items immediately when payment is received and comfirmed.

Customs Clearances and Duties
Import duties and taxes may be applied upon customs clearance into your country.

Please pay such costs directly to the delivery agents or the customs office upon delivery.

For details, please contact the customs office of your country.
Shipping /Delivery
■ About delivery & shipping fees

1)Right after your order, an automatic reply will be sent to you. Please note that the shipping fees mentioned in this e-mail are for orders to be delivered to an address within Japan and not applicable for delivery outside of Japan.

※When ordered from an english page, the automatic reply will be sent in English, with the shipping fees applicable for delivery to an address within Japan. Please wait for the shop to contact you with international shipping fees to be delivered to your address.

2)Soon you will receive an e-mail with the correct shipping fees and total price from our shop. Please check the total amount due.

3)Your ordered items will be shipped out only after your comfirmation and payment is received.

■Delivery Method

We offer the following 2 ways of shipping methods for your convenience.

1.EMS(Express Mail Service)
It takes about 3~4 days to arrival
Insured mail
With a Tracking Number

2.SAL(Economy Airmail)[Small package]
It takes about 2 weeks to arrival
Not insured mail
No Tracking Number
**You can also register the parcel if you pay extra 410 yen.

You can choose the delivery method at the checkout.

We will send the infromation about the item's price and the shipping cost after you ordered.
Then you can send back us by e-mail the delivery method you want.

*If you want to cancel your order, please let us know at this time.
You can cancel with no charge by this time.
**If we do not receive your responses within 5days,
we have to cancel your order.
■Shipping Fees

* All price are listed in Japanese Yen
* Please check the link provided below just for reference.
http://www.post.japanpost.jp/cgi-charge/index.php?lang=_en

・EMS

The following chart contains EMS prices based on weight and destination to certain countries

Zone First Zone Second Zone Third Zone
Weight Asia Oceania, North America, Central America and the Middle East Europe South America and Africa
Up to 300g 900 1,200 1,500 1,700
Up to 500g 1,100 1,500 1,800 2,100
Up to 600g 1,240 1,680 2,000 2,440
Up to 700g 1,380 1,860 2,200 2,780
Up to 800g 1,520 2,040 2,400 3,120
Up to 900g 1,660 2,220 2,600 3,460
Up to 1.0kg 1,800 2,400 2,800 3,800
Up to 1.25kg 2,100 2,800 3,250 4,600
Up to 1.5kg 2,400 3,200 3,700 5,400
Up to 1.75kg 2,700 3,600 4,150 6,200
Up to 2.0kg 3,000 4,000 4,600 7,000
Up to 2.5kg 3,500 4,700 5,400 8,500
Up to 3.0kg 4,000 5,400 6,200 10,000
Up to 3.5kg 4,500 6,100 7,000 11,500
Up to 4.0kg 5,000 6,800 7,800 13,000
Up to 4.5kg 5,500 7,500 8,600 14,500
Up to 5.0kg 6,000 8,200 9,400 16,000

Prohibited and Restricted Goods
■Items by Country

Policies regarding prohibited and restricted goods differ from each country of destination. Please click on the following links for popular destination countries (USA, Canada, UK, Germany, Taiwan, Hong Kong, Korea, China, Singapore, Thailand, Australia, New Zealand).

http://event.rakuten.co.jp/borderless/infoservice/en/#05

* Please contact EMS or DHL for information on other countries
Cancelation Policy and Return and Refund Policy

After receiving the order form from you, we will send you back the estimate by e-mail.
Then please let us know by e-mail if you comfirm or cancel your order.
You can cancel with no charge by this time.


Please understand that we will NOT accept cancellation in any case for international orders after the comfirmation mail.
Any return or refund will not be accepted once order confirmation e-mail is sent out.

Consumption Tax

We will not exclude Japanese consumption tax from the indicated price on the item's page.
International orders will be charged for an amount of the tax as a commision fee.
It means that the indicated price is sales price with no change.
In other words, you can see the actual purchase price on our web site.
Thank you very much for your patience and understanding in this matter.
Privacy Policy

Regarding our customers’ personal information (address, name, e-mail address, etc.), we are taking the utmost care. Your personal information may be used for, and be used only for conducting our business.
Matters pertaining to personal information are controlled within the confines of the law and unless required by government to disclose such information, personal information shall not be disclosed to third parties without prior written consent.