FAQ

Terraformer Shop
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Q. Do you ship internationally?
If you do, please tell me how much the shipping and handling is.


Q. Is it possible to ship only the Figure with Parts(without the Original Box)?
Because I do not need the Original Box, I want only the Figure with parts.


Q. Are they brand-new?

Q. How is the details about the condition of the item?

Q. Is there any chance you could get the item which discribed "Sold out".

Q. Can you reduce the price for me please?

Q. Can you keep the items on hold for a while?

Q. I forgot to use Rakuten point.@Can you handle that?

Q. We have not received yout confirmation e-mail yet.

Q. Can I expected that all of the stuffs under your [used] section are copyright products (Japanese edition or officially made in China) not faked or copy one?

Q. Can you adjust the amount downward for the invoice?


Q. Do you ship internationally?
If you do, please tell me how much the shipping and handling is.
A. Yes, we are happy to ship internationally directly by EMS or SAL, Japan Post.
The total payment amount is simply the product price plus shipping cost you choose.
We do not charge handling fee for the Internet customers.

Please use the list below as a reference.
Please place an order once if you need the accurate estimate.
We will get back to you for the details about the items price and shipping expense.
We will not charge any cancellation fee if it is before payment or your agreement.

We ship internationally every product we sell in our shop basically, however,
there are some items such as dangerous goods (coating, painting material) that cannot be shipped overseas.
Q. Is it possible to ship only the Figure with Parts(without the Original Box)?
Because I do not need the Original Box, I want only the Figure with parts.
A.We could actually ship only the Figure with Parts (without the Original Box),
however, the shipping expense does not change.
And the original box exist for the purpose of protecting the products.
Therefore, we basically ship the item with it's original box.
Q. Are they brand-new?
A. Most of our line of business are USED (pre-owned, secondhand).
If you would like to know more about the item, please feel free to contact us by e-mail.
The items which described [new article] are brand-new items.
Some items are purchased from the wholesale dealer.
Q. How is the details about the condition of the item?
A. Please see the CONDITION page also.
We indicate on the item's page with the image of damages or problems only if there are the defects.
So, if the item is not mentioned any of those, it means that there are not any damages with it.

Here is the mainly used explanation about the items.

A product state:Used uncivilized seal
means that this product is a second hand stuff that the package is still be sealed as original.

This item is not the thing which purchased from manufacturers.
We bought the item which other person purchased once.
So it is written as "used" for convenience sake, but the status is still unopened (MISB).
It means the previous owner did not open the box.

A product state: It has been opened medieval times
This item is also not the thing which purchased from manufacturers.
We bought the item which other person purchased once.
Unlike the item unopend, previous owner might have opend and take the item out of the package.
Please be assured that our specialized staff inspect the items closely and describe condition of the items.
Q. Is there any chance you could get the item which discribed "Sold out".
A. We are sorry to say that when the item is out of stock it is not clear when we can get next shipment.
Most of our company's products are USED (pre-owned, second-hand) items.
It means that the items are not the thing which purchased from manufacturers but bought that from other person purchased once.
Therefore, these items cannot be back-ordered due to the nature of our business.
Thank you for your understanding.
Q. Can you reduce the price for me please?
A. We would like to let you know we have priced at the lowest possible.
Therefore we have no single room to have any further discount.
It would be appreciated if you may take the above into account and reconsider to place your kind order at the offered price.
Q. Can you keep the items on hold for a while?

A. We are afraid we basicaly cannot put the item on hold.
However, we can save the item and wait for the payment for 14 days if you order the item once and tell us when you can pay for it.
In that case, please note that we have to cancel your order if we do not receive your payment within 14 days of your initial purchase.
Q. I forgot to use Rakuten point.@Can you handle that?
A.Please note that Rakuten point can not be handled by us at all.
It is processed by the Rakuten operation only at the time of order.
Therefore, we are afraid that there is nothing we can do for you about the Rakuten point.
We are so sorry for the inconvenience and thank you for your understanding.
Q. We have not received yout confirmation e-mail yet.
A. We normally send the confirmation e-mail within 3 days from the order.
However, the mail delivery error might be happen by any possiblity if the customer set spam e-mail filter or something.
Please let us know when you do not receive our confirmation e-mail 3 days after the purchase.
We will re-send the e-mail shortly, but please check your e-mail filter before that.
Thank you for your cooperation.
Q. Can I expected that all of the stuffs under your [used] section are copyright products (Japanese edition or officially made in China) not faked or copy one?
A. Yes. We do NOT carry any pirated copy. Please rest assured of our products' quality.
Q. Can you adjust the amount downward for the invoice?
A. NO. We cannot do that kind of adjustment.
If you need further assistance other than those above, please feel free to e-mail us.
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