| Shop Information |
Address : 867,Narukami,Wakayama-city,Wakayama,Japan 640-8303
Phone Number: +81-(73)-471-7111
Shop Manager: Naoto Ohori
Shop Security Manager: Naoto Ohori
Contact Information: atelier-votre@dbd.co.jp
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| Payment Method |
Credit Card
We accept Visa, MasterCard, JCB, AMEX and Diners
|
Bank Transfer
After order is confirmed, the total amount due will be sent to your E-mail
address. Please transfer the total amount to the bank account below.
Please note that if payment by bank transfer cannot be confirmed within
14days from the e-mail date, your order will be automatically cancelled.
Financial institution name: Bank of Tokyo-Mitsubishi UFJ , Ltd.
Branch name: Wakayama
Swift code: BOTKJPJT
Address: 19,Jubancho,Wakayama-city,Wakayama,JAPAN 640-8152
Classification: Ordinary Account
Account number: 0002945
Account name: DAINIHONSARASHIZOME CO., LTD.
Account holder address: 867,Narukami,Wakayama-city,Wakayama,Japan 640-8303
* All payments shall be made in Japanese Yen. Please check with your bank
for applicable exchange rates.
|
| Customs Clearances and Duties |
Import duties and taxes may be applied upon
customs clearance into your country.
Please pay such costs
directly to the delivery agents or the customs office upon delivery.
For details, please contact the customs office of your
country.
|
| Shipping /Delivery |
About delivery & shipping fees
1)After order, an automatically reply in Japanese will be sent to you.
Please note that the shipping fees mentioned in this e-mail are for orders
to be delivered to an address within Japan and not applicable for delivery
outside of Japan.
2)Soon you will receive an e-mail with the correct shipping fees and total
price from our shop. Please check the total amount due.
3)Your ordered items will be shipped out only after your payment is received.
|
Delivery Time
The delivery time is estimated to be approximately 3 business days after shipment.
Please understand there will be delays depending upon customs clearance
and other various conditions of transportation.
|
Delivery Method
After shipment is made, you will receive a tracking number by e-mail
EMS Tracking - http://www.post.japanpost.jp/int/ems/delivery/index_en.html
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Shipping Fees
* All price are listed in
Japanese Yen
EMS
The following chart contains EMS
prices based on weight and destination to certain countries
| Zone |
First Zone |
Second Zone |
Third Zone |
| Weight |
Asia |
Oceania, North America, Central America and the Middle
East |
Europe |
South
America and Africa |
| Up to
300g |
900 |
1,200 |
1,500 |
1,700 |
| Up to
500g |
1,100 |
1,500 |
1,800 |
2,100 |
| Up to
600g |
1,240 |
1,680 |
2,000 |
2,440 |
| Up to
700g |
1,380 |
1,860 |
2,200 |
2,780 |
| Up to
800g |
1,520 |
2,040 |
2,400 |
3,120 |
| Up to
900g |
1,660 |
2,220 |
2,600 |
3,460 |
| Up to
1.0kg |
1,800 |
2,400 |
2,800 |
3,800 |
| Up to
1.25kg |
2,100 |
2,800 |
3,250 |
4,600 |
| Up to
1.5kg |
2,400 |
3,200 |
3,700 |
5,400 |
| Up to
1.75kg |
2,700 |
3,600 |
4,150 |
6,200 |
| Up to
2.0kg |
3,000 |
4,000 |
4,600 |
7,000 |
| Up to
2.5kg |
3,500 |
4,700 |
5,400 |
8,500 |
| Up to
3.0kg |
4,000 |
5,400 |
6,200 |
10,000 |
| Up to
3.5kg |
4,500 |
6,100 |
7,000 |
11,500 |
| Up to
4.0kg |
5,000 |
6,800 |
7,800 |
13,000 |
| Up to
4.5kg |
5,500 |
7,500 |
8,600 |
14,500 |
| Up to
5.0kg |
6,000 |
8,200 |
9,400 |
16,000 |
* Please check
the link provided below for more.
http://www.post.japanpost.jp/cgi-charge/index.php?lang=_en
|
EMS
* Please check the link provided below.
Here
|
| Prohibited and Restricted Goods |
Items by Country
Policies regarding prohibited and restricted goods differ from each country
of destination. Please click on the following links for popular destination
countries (USA, Canada, UK, Germany, Taiwan, Hong Kong, Korea, China, Singapore,
Thailand, Australia, New Zealand).
http://event.rakuten.co.jp/borderless/infoservice/en/#05
* Please contact EMS for information on other countries
|
| Cancelation Policy |
We will not accept cancellation caused by customers.
We will cancel your order if the payment had
not been properly made until the due date.
|
| Return and Refund Policy |
Any return or refund will not be accepted once order confirmation e-mail
is sent out.
|
| Consumption Tax |
We will not charge customers with Japan’s consumption tax.
However, consumption tax is included in the automatic reply e-mail
(the e-mail sent immediately after your order completion),
therefore, we will be sending you a “Thank You” e-mail mentioning the
total order amount with the consumption tax excluded.
|
| Cancelation Policy |
Please understand that we will not accept
cancellation in any case for international orders |
| Return and Refund Policy |
|
Any return or refund will not be accepted once order confirmation e-mail
is sent out. |
| Privacy Policy |
Regarding our customers’ personal information (address, name, e-mail address,
etc.), we are taking the utmost care. Your personal information may be
used for, and be used only for conducting our business.
|
Matters pertaining to personal information are controlled within the confines
of the law and unless required by government to disclose such information,
personal information shall not be disclosed to third parties without prior
written consent.
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