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PAYMENT METHOD
[Credit Card]
We accept Visa, JCB, Master Card, AMEX and Diners.
CUSTOMS CLEARANCES AND DUTIES
Import duties and taxes may be applied upon customs clearance into your country.
Please pay such costs directly to the delivery agents or the customs office upon delivery.
For details, please contact the customs office of your country.
SHIPPING / DELIVERY
[About delivery & shipping fees]
1)Right after your order, an automatic reply will be sent to you. Please note that the shipping fees mentioned in this e-mail are for orders to be delivered to an address within Japan and not applicable for delivery outside of Japan.
*When ordered from an english page, the automatic reply will be sent in English, with the shipping fees applicable for delivery to an address within Japan. Please wait for the shop to contact you with international shipping fees to be delivered to your address.
2)Right after your order, an automatic reply will be sent to you. Please note that the shipping fees mentioned in this e-mail are for orders to be delivered to an address within Japan and not applicable for delivery outside of Japan.
3)Soon you will receive an e-mail with the correct shipping fees and total price from our shop. Please check the total amount due.
[Delivery Time]
The delivery time is estimated to be approximately 2 weeks business days after shipment.
Please understand there will be delays depending upon customs clearance and other various conditions of transportation.
[Delivery Method]
After shipment is made, you will receive a tracking number by e-mail
EMS Tracking - http://www.post.japanpost.jp/int/ems/delivery/index_en.html
[Shipping Fees]
*All price are listed in Japanese Yen
EEMS
The following chart contains EMS prices based on weight and destination to certain countries
http://www.post.japanpost.jp/int/charge/list/ems_all.html
Prohibited AND RESTRICTED GOODS
[Items by Country]
Policies regarding prohibited and restricted goods differ from each country of destination. Please click on the following links for popular destination countries (USA, Canada, UK, Germany, Taiwan, Hong Kong, Korea, China, Singapore, Thailand, Australia, New Zealand).
http://event.rakuten.co.jp/borderless/infoservice/en/#05
* Please contact EMS or DHL for information on other countries
[Privacy Policy]
Regarding our customers' personal information (address, name, e-mail address, etc.), we are taking the utmost care. Your personal information may be used for, and be used only for conducting our business. The following chart contains EMS prices based on weight and destination to certain countries
Matters pertaining to personal information are controlled within the confines of the law and unless required by government to disclose such information, personal information shall not be disclosed to third parties without prior written consent.
[Cancelation Policy]
Please understand that we will not accept cancellation in any case for international orders
We will cancel your order if the payment had not been properly made until the due date.
[Return and Refund Policy]
Any return or refund will not be accepted once order confirmation e-mail is sent out.
[Additional Charge]
Please note that 400 Japanese Yen will be added as a handling fee for international shipping for each order.
SHOP INFORMATION
Address803, 3rdUmemura Building 3-9-3, Nishi-Shinjuju, Shinjuku-ku, Tokyo 160-0023 JAPAN
Phone Number+81-3-6304-2190
Shop ManagerDavid Duann
Shop Security ManagerDavid Duann
Contact Informationasia-music@shop.rakuten.co.jp
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Copyright (C) 2015 ROCK MUSIC PUBLISHING (Japan) Co., Ltd.@All Rights Reserved.