1-17-26, Hanayashiki, Kawanishi-city, Hyogo
English customer support is only hold over mails.
If we get calls in English, we can't provide enough support, sorry.
Please send us mails if you want to contact to us in English.
Credit Card (We accept VISA, MasterCard, JCB, AMEX and Diners.)
PayPal >> method of payment
Alipay >> method of payment
|Flow from order to deliver
(1) The Weigh the weight of the goods first, then I will send your order confirmation email to you.
(2) Please refer to the payment method you choose.
[Credit card] When you're finished reading the e-mail, please reply to the mail.
[PayPal][Alipay] Please pay from the payment URL that it is written in the mail.
(3) Once you are satisfied that (2) is complete, I will ship the purchase goods to you.
There is a case to be delayed due to customs clearance and other circumstances.
* Our store has a holiday Sunday.
|Returned / Exchanged
Sorry, after you buy, it is not received returned or exchanged.
|Customs Clearances and Duties
|Import duties and taxes may be applied upon customs clearance into your country.
Please pay such costs directly to the delivery agents or the customs office upon delivery.
For details, please contact the customs office of your country.
|Shipping / Delivery
|About delivery & shipping fees
Please unpack luggages necessarily in front of delivery man.
If product is defective, please return to delivery man on the spot.
Only unpacking luggages in front of delivery man will be subject to defective product.
We cannot accept return of them after you received your luggages.
Please order after understanding on the above.
* * * * * * * *
Please select this option to use Rakuten International Shipping Service.
Shipping fee will be advised from this shop later for your order confirmation by mail.
The following shipping fee will be applied for this delivery option.
For Details click here.
Customs duty and other taxes may be levied additionally when the shipment reaches your country.
If applicable, please pay those costs directly to the delivery agents or the customs office.
Policies on those taxes vary in each country.
Please contact the customs office at your country for more details.
Insurance costs are included in purchases up to 20,000 Japanese Yen.
For purchases above 20,000 Yen, the customer should pay an additional 50 Yen for every 20,000 Yen increment.
If you want to know about insurance, please check the following lists.
The delivery time is estimated to be approximately 3 business days after shipment.
Please understand there will be delays depending upon customs clearance
and other various conditions of transportation.
After shipment is made, you will receive a tracking number by e-mail
EMS Tracking - http://www.post.japanpost.jp/int/ems/delivery/index_en.html
* All price are listed in Japanese Yen
The following chart contains EMS prices based on weight and destination to certain countries
||Oceania, North America, Central America and the Middle East
||South America and Africa
|Up to 300g
|Up to 500g
|Up to 600g
|Up to 700g
|Up to 800g
|Up to 900g
|Up to 1.0kg
|Up to 1.25kg
|Up to 1.5kg
|Up to 1.75kg
|Up to 2.0kg
|Up to 2.5kg
|Up to 3.0kg
|Up to 3.5kg
|Up to 4.0kg
|Up to 4.5kg
|Up to 5.0kg
* Please check the link provided below for more.
|Prohibited and Restricted Goods
|Items by Country
Policies regarding prohibited and restricted goods differ from each country
of destination. Please click on the following links for popular destination
countries (USA, Canada, UK, Germany, Taiwan, Hong Kong, Korea, China, Singapore,
Thailand, Australia, New Zealand).
* Please contact EMS for information on other countries
We will not accept cancellation caused by customers.
We will cancel your order if the payment had
not been properly made until the due date.
|Return and Refund Policy
Any return or refund will not be accepted once order confirmation e-mail
is sent out.
We will not charge customers with Japan’s consumption tax.
However, consumption tax is included in the automatic reply e-mail
(the e-mail sent immediately after your order completion),
therefore, we will be sending you a “Thank You” e-mail mentioning the
total order amount with the consumption tax excluded.
Regarding our customers’ personal information (address, name, e-mail address,
etc.), we are taking the utmost care. Your personal information may be
used for, and be used only for conducting our business.
|Matters pertaining to personal information are controlled within the confines
of the law and unless required by government to disclose such information,
personal information shall not be disclosed to third parties without prior