Rakuten Global Market

Jul 2014 Business Calender

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Aug 2014 Business Calender

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We are closed on days marked in red. Orders, shipping, and e-mails are processed on/after the next business day.
Shop Information
* Company Name:
Oh-ami Inc.

* Shop Name:
AmiAmi

* Address:
4-21-11 Koishikawa, Bunkyo-ku, Tokyo 112-0002 JAPAN

* Phone Number: +81-3-3813-5851
(Mon-Fri 12:00-17:00 JST, except Japanese holidays)

* Shop Manager:
Akira MAKI

* Shop Security Manager:
Akira MAKI

* Contact Information:
e_support@amiami.com
Payment Method
*PayPal (International Payment)

Payment by PayPal only. CrediVisa, MasterCard, JCB, AMEX and Diners credit cards can be processed via PayPal.
An invoice with the order total including shipping costs will be sent via e-mail after the order has been confirmed. Please submit the order total by PayPal.

Orders will be automatically canceled if we are unable to confirm PayPal payment within 7 days of invoice.
Customs Clearances and Duties
Import duties and taxes may be applied upon customs clearance into your country.

Please pay such costs directly to the delivery agents or the customs office upon delivery.

For details, please contact the customs office of your country.
Shipping /Delivery
*About delivery & shipping fees

1) After submitting your order, an automatically reply in Japanese will be sent to you. Please note that the shipping fees mentioned in this e-mail are for orders to be delivered to an address within Japan and are not applicable for delivery outside of Japan.

2) An invoice with the correct shipping costs will be sent during our business hours when your order is ready to be shipped.

3) Orders are shipped within 2 business days after payment confirmation.

*Shipping method

Orders can be shipped by either EMS or Registered SAL Small Packet. We cannot ship orders to forwarding companies.

*Delivery Time

Shipping times will vary depending on your chosen shipping method. EMS generally takes 2-5 days while Registered SAL generally requires 2-5 weeks for delivery.

Please understand there may be delays depending on mailing conditions or customs inspections.

*Delivery Method

A shipping notification mail with your parcel's registration number will be sent within 24 hours of order shipment.

Online Tracking - http://link.rakuten.co.jp/1/005/778/?url=int/ems/delivery/index_en.html
Shipping Fees
*All price are listed in Japanese Yen

*We can provide shipping estimates for in-stock items via email. Please contact us before placing an order if you would like a quote.

。ヲEMS
。ヲSAL Small Packet Registered

The following chart contains Shipping prices based on weight and destination to certain countries

EMS SAL Small Packet Registered
AREA
/
Items + Package Weight
Asia North and Central America/
Middle East/
Oceania
Europe South America/
Africa
Asia North and Central America/
Europe/
Middle East/
Oceania
South America/
Africa
Up to 0.3kg 900 1,200 1,500 1,700 730 790 850
Up to 0.4kg 1,000 1,350 1,650 1,900 810 890 970
Up to 0.5kg 1,100 1,500 1,800 2,100 890 990 1,090
Up to 0.6kg 1,240 1,680 2,000 2,440 970 1,090 1,210
Up to 0.7kg 1,380 1,860 2,200 2,780 1,050 1,190 1,330
Up to 0.8kg 1,520 2,040 2,400 3,120 1,130 1,290 1,450
Up to 0.9kg 1,660 2,220 2,600 3,460 1,210 1,390 1,570
Up to 1.0kg 1,800 2,400 2,800 3,800 1,290 1,490 1,690
Up to 1.1kg 1,920 2,560 2,980 4,120 1,370 1,590 1,810
Up to 1.2kg 2,040 2,720 3,160 4,440 1,450 1,690 1,930
Up to 1.3kg 2,160 2,880 3,340 4,760 1,530 1,790 2,050
Up to 1.4kg 2,280 3,040 3,520 5,080 1,610 1,890 2,170
Up to 1.5kg 2,400 3,200 3,700 5,400 1,690 1,990 2,290
Up to 1.6kg 2,520 3,360 3,880 5,720 1,770 2,090 2,410
Up to 1.7kg 2,640 3,520 4,060 6,040 1,850 2,190 2,530
Up to 1.8kg 2,760 3,680 4,240 6,360 1,930 2,290 2,650
Up to 1.9kg 2,880 3,840 4,420 6,680 2,010 2,390 2,770
Up to 2.0kg 3,000 4,000 4,600 7,000 2,090 2,490 2,890
Up to 2.1kg 3,100 4,140 4,760 7,300 2,170 2,590 3,010
Up to 2.2kg 3,200 4,280 4,920 7,600 2,250 2,690 3,130
Up to 2.3kg 3,300 4,420 5,080 7,900 2,330 2,790 3,250
Up to 2.4kg 3,400 4,560 5,240 8,200 2,410 2,890 3,370
Up to 2.5kg 3,500 4,700 5,400 8,500 2,490 2,990 3,490
Up to 2.6kg 3,600 4,840 5,560 8,800 2,570 3,090 3,610
Up to 2.7kg 3,700 4,980 5,720 9,100 2,650 3,190 3,730
Up to 2.8kg 3,800 5,120 5,880 9,400 2,730 3,290 3,850
Up to 2.9kg 3,900 5,260 6,040 9,700 2,810 3,390 3,970
Up to 3.0kg 4,000 5,400 6,200 10,000 2,890 3,490 4,090
Up to 3.5kg 4,500 6,100 7,000 11,500 3,290 3,990 4,690
Up to 4.0kg 5,000 6,800 7,800 13,000 3,690 4,490 5,290
Up to 4.5kg 5,500 7,500 8,600 14,500 4,090 4,990 5,890
Up to 5.0kg 6,000 8,200 9,400 16,000 4,490 5,490 6,490

*Please check the link provided below for more.
http://www.post.japanpost.jp/cgi-charge/index.php?lang=_en
Prohibited and Restricted Goods
*Items by Country

Policies regarding prohibited and restricted goods differ by country. Please refer to the following link for more information:

http://event.rakuten.co.jp/borderless/infoservice/en/#05
Cancellation Policy
Cancellations are not accepted.

Orders will be automatically canceled if payment cannot be confirmed by the deadline date. Excessive cancellations may result in permanent account closure.
Return and Refund Policy
All sales are final. We do not accept returns and cannot provide refunds.
Consumption Tax
Please note that the consumption tax amount shown is charged as a handling fee for international shipping.
Privacy Policy
Customers' personal information (address, name, e-mail address, etc.) are used for only for processing orders and conducting normal business.
Matters pertaining to personal information are controlled within the confines of the law and unless required by government to disclose such information, personal information shall not be disclosed to third parties without prior written consent.
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