[Shop Information]
SOULS Ltd.

・Address:72-7 Kusatani,Inami-cho,Kako-gun,Hyogo 675-1105 JAPAN

・Phone Number: +81-(79)-495-0165

・Shop Manager:KEISUKE NAKAMURA

・Shop Security Manager:KEISUKE NAKAMURA

・e-mail:raku@neo-souls.com
[Payment Method]
When you want to order our items to our shop from oversea, we accept a credit card and PayPal.

You should not pay the consumption tax of Japan.
We don't charge you the consumption tax of Japan.
Therefore, prices of items become about 5% cheap.
Please divide the item price by 1.05.
It is the item price for foreign customer.
■To the customer who pays with the credit card
When the customer pays by credit card, the limit of the total of the amount billed is 50,000 yen.
Please choose PayPalas a payment method when the total of the amount billed exceeds 50,000 yen.

 We accept Visa, MasterCard, JCB, AMEX and Diners.
■To the customer who pays with PayPal

We accept PayPal as a method of payment if you bear PayPal fees.
Here is the procedure for your PayPal payment.

  1. Please choose PayPal as a payment method when ordering.
  2. You will receive a notification of the total amount* to be paid from us via PayPal.
  3. After you agree to pay via PayPal and we confirm our receipt of the total amount, your order will be shipped.
  4. Please note that we assume you cancel your order if we do not receive the amount within 3 days after the notification of the total amount.
  5.   
PayPal fees are calculated as follows.

(Total amount of your ordered items and delivery fees) * 3.9% +JPY40

For example,

 Total amount of your ordered items : JPY10,000-
 Delivery fees : JPY1,800-
 PayPal fees (10,000+1,800) * 3.9% + 40 : JPY500-
 Total amount to be paid via PayPal : JPY12,300-

Customs Clearances and Duties
Import duties and taxes may be applied upon customs clearance into your country.

Please pay such costs directly to the delivery agents or the customs office upon delivery.

For details, please contact the customs office of your country.
Shipping /Delivery
■ About delivery & shipping fees

1)After order, an automatically reply in Japanese will be sent to you. Please note that the shipping fees mentioned in this e-mail are for orders to be delivered to an address within Japan and not applicable for delivery outside of Japan.

2)Soon you will receive an e-mail with the correct shipping fees and total price from our shop. Please check the total amount due.

3)Your ordered items will be shipped out only after your payment is received.
■Delivery Time

The delivery time is estimated to be approximately 3 business days after shipment.

Please understand there will be delays depending upon customs clearance and other various conditions of transportation.
■Delivery Method

After shipment is made, you will receive a tracking number by e-mail

EMS Tracking - http://link.rakuten.co.jp/1/005/778/?url=int/ems/delivery/index_en.html

DHL Tracking - http://link.rakuten.co.jp/1/013/468/?url=publish/g0/en/eshipping/track.high.html
■Shipping Fees

* All price are listed in Japanese Yen

・EMS

The following chart contains EMS prices based on weight and destination to certain countries

Zone First Zone Second Zone Third Zone
Weight Asia Oceania, North America, Central America and the Middle East Europe South America and Africa
Up to 300g 900 1,200 1,500 1,700
Up to 500g 1,100 1,500 1,800 2,100
Up to 600g 1,240 1,680 2,000 2,440
Up to 700g 1,380 1,860 2,200 2,780
Up to 800g 1,520 2,040 2,400 3,120
Up to 900g 1,660 2,220 2,600 3,460
Up to 1.0kg 1,800 2,400 2,800 3,800
Up to 1.25kg 2,100 2,800 3,250 4,600
Up to 1.5kg 2,400 3,200 3,700 5,400
Up to 1.75kg 2,700 3,600 4,150 6,200
Up to 2.0kg 3,000 4,000 4,600 7,000
Up to 2.5kg 3,500 4,700 5,400 8,500
Up to 3.0kg 4,000 5,400 6,200 10,000
Up to 3.5kg 4,500 6,100 7,000 11,500
Up to 4.0kg 5,000 6,800 7,800 13,000
Up to 4.5kg 5,500 7,500 8,600 14,500
Up to 5.0kg 6,000 8,200 9,400 16,000

* Please check the link provided below for more.
http://www.post.japanpost.jp/cgi-charge/index.php?lang=_en
・DHL

* Please check the link provided below.
http://www.dhl.co.jp/cgi/mitsumori/sending/estimate-e.html
Prohibited and Restricted Goods
■Items by Country

Policies regarding prohibited and restricted goods differ from each country of destination. Please click on the following links for popular destination countries (USA, Canada, UK, Germany, Taiwan, Hong Kong, Korea, China, Singapore, Thailand, Australia, New Zealand).

http://event.rakuten.co.jp/borderless/infoservice/en/#05

* Please contact EMS or DHL for information on other countries
Cancelation Policy

We will not accept cancellation caused by customers.

We will cancel your order if the payment had
not been properly made until the due date.
Return and Refund Policy

Any return or refund will not be accepted once order confirmation e-mail is sent out.
Consumption Tax

We will not charge customers with Japan’s consumption tax.
However, consumption tax is included in the automatic reply e-mail
(the e-mail sent immediately after your order completion),
therefore, we will be sending you a “Thank You” e-mail mentioning the
total order amount with the consumption tax excluded.
Privacy Policy

Regarding our customers’ personal information (address, name, e-mail address, etc.), we are taking the utmost care. Your personal information may be used for, and be used only for conducting our business.
Matters pertaining to personal information are controlled within the confines of the law and unless required by government to disclose such information, personal information shall not be disclosed to third parties without prior written consent.