| SOULS Ltd.
・Address:11-4 Nishi-futami,Futami-cho,Akashi-shi,Hyogo 674-0102 JAPAN
・Phone Number: +81-(78)-944-0766
・Shop Manager:KEISUKE NAKAMURA
・Shop Security Manager:KEISUKE NAKAMURA
When you want to order our items to our shop from oversea, we accept a credit card and PayPal.
You should not pay the consumption tax of Japan.
We don't charge you the consumption tax of Japan.
Therefore, prices of items become about 5% cheap.
Please divide the item price by 1.05.
It is the item price for foreign customer.
■To the customer who pays with the credit card
When the customer pays by credit card, the limit of the total of the amount billed is 50,000 yen.
Please choose PayPalas a payment method when the total of the amount billed exceeds 50,000 yen.
We accept Visa, MasterCard, JCB, AMEX and Diners.
|■To the customer who pays with PayPal
We accept PayPal as a method of payment if you bear PayPal fees.
Here is the procedure for your PayPal payment.
PayPal fees are calculated as follows.
- Please choose PayPal as a payment method when ordering.
- You will receive a notification of the total amount* to be paid from us via PayPal.
- After you agree to pay via PayPal and we confirm our receipt of the total amount, your order will be shipped.
- Please note that we assume you cancel your order if we do not receive the amount within 3 days after the notification of the total amount.
(Total amount of your ordered items and delivery fees) * 3.9% +JPY40
Total amount of your ordered items : JPY10,000-
Delivery fees : JPY1,800-
PayPal fees (10,000+1,800) * 3.9% + 40 : JPY500-
Total amount to be paid via PayPal : JPY12,300-
|Customs Clearances and Duties
|Import duties and taxes may be applied upon customs clearance into your
Please pay such costs directly to the delivery agents or the customs office
For details, please contact the customs office of your country.
|■ About delivery & shipping fees
1)After order, an automatically reply in Japanese will be sent to you.
Please note that the shipping fees mentioned in this e-mail are for orders
to be delivered to an address within Japan and not applicable for delivery
outside of Japan.
2)Soon you will receive an e-mail with the correct shipping fees and total
price from our shop. Please check the total amount due.
3)Your ordered items will be shipped out only after your payment is received.
The delivery time is estimated to be approximately 3 business days after shipment.
Please understand there will be delays depending upon customs clearance
and other various conditions of transportation.
After shipment is made, you will receive a tracking number by e-mail
EMS Tracking - http://link.rakuten.co.jp/1/005/778/?url=int/ems/delivery/index_en.html
DHL Tracking - http://link.rakuten.co.jp/1/013/468/?url=publish/g0/en/eshipping/track.high.html
* All price are listed in Japanese Yen
The following chart contains EMS prices based on weight and destination to certain countries
||Oceania, North America, Central America and the Middle East
||South America and Africa
|Up to 300g
|Up to 500g
|Up to 600g
|Up to 700g
|Up to 800g
|Up to 900g
|Up to 1.0kg
|Up to 1.25kg
|Up to 1.5kg
|Up to 1.75kg
|Up to 2.0kg
|Up to 2.5kg
|Up to 3.0kg
|Up to 3.5kg
|Up to 4.0kg
|Up to 4.5kg
|Up to 5.0kg
* Please check the link provided below for more.
* Please check the link provided below.
|Prohibited and Restricted Goods
|■Items by Country
Policies regarding prohibited and restricted goods differ from each country
of destination. Please click on the following links for popular destination
countries (USA, Canada, UK, Germany, Taiwan, Hong Kong, Korea, China, Singapore,
Thailand, Australia, New Zealand).
* Please contact EMS or DHL for information on other countries
We will not accept cancellation caused by customers.
We will cancel your order if the payment had
not been properly made until the due date.
|Return and Refund Policy
Any return or refund will not be accepted once order confirmation e-mail
is sent out.
We will not charge customers with Japan’s consumption tax.
However, consumption tax is included in the automatic reply e-mail
(the e-mail sent immediately after your order completion),
therefore, we will be sending you a “Thank You” e-mail mentioning the
total order amount with the consumption tax excluded.
Regarding our customers’ personal information (address, name, e-mail address,
etc.), we are taking the utmost care. Your personal information may be
used for, and be used only for conducting our business.
|Matters pertaining to personal information are controlled within the confines
of the law and unless required by government to disclose such information,
personal information shall not be disclosed to third parties without prior