Shop Information

・Address:1-21-16-101, Nakagawachuou, Tsuzuki-ku, Yokohama Kanagawa

・Phone Number:+81-50-5532-7538

・Shop Manager:Sadao Matsumoto

・Shop Security Manager:Sadao Matsumoto

・Contact Information:

  1. We cannot receive the e-mail which is sent directly to the address "kimono@753ya.com"
    and is written "all in English".

    So, when you have any questions for us or want to reply "ORDER AUTHORIZED" for us,
    at first, please enter "Shop Keeper's Room (https://www.rakuten.co.jp/753ya/owner.html).

    Then, please send your e-mail from "Inquiry about This Product" of "Rakuten Mail System".
  2. We are very busy everyday with shipment work, so we cannot answer the postage inquiry before orders.
    Because we will send a confirmation email of the postage by all means, at first please turn on your order.
Payment Method
■Credit Card
  1. The settlement method is only a credit card.The other settlement methods cannot be choosed.
  2. We accept Visa, MasterCard, JCB, AMEX and Diners.
Shipping /Delivery
■About delivery & shipping
  1. We are very busy everyday with shipment work, so we cannot answer the postage inquiry before orders.
  2. Shipping fee and packing fee will be advised from us for your order confirmation.
  3. After you receive the email from us about "Shipping fee" and "the total amount of your order",
    please enter "Shop Keeper's Room" and confirm your acceptance of the total amount of order
    by replying "ORDER AUTHORIZED" for us to process shipment.

    * "Shop Keeper's Room" --> https://www.rakuten.co.jp/753ya/owner.html
  4. Your ordered items will be shipped out only after your payment is received.
■Delivery Method
  1. The article of your order will be shipped via EMS by JAPAN POST SERVICE Co.
    The other delivery methods cannot be choosed.
  2. After shipment is made, you will receive a tracking number by e-mail from us.
    Please use the following online tool for your order tracking.

    * EMS Tracking --> https://link.rakuten.co.jp/0/014/316/
■Delivery Time

  1. The delivery time is estimated to be approximately 3 or 5 business days after shipment.
  2. Please understand that there will be delays depending upon customs clearance and other various conditions of transportation.
■Shipping Fees

* All price are listed in Japanese Yen

・EMS

The following chart contains EMS prices based on weight and destination to certain countries

Zone First Zone Second Zone Third Zone
Weight Asia Oceania, North America, Central America and the Middle East Europe South America and Africa
Up to 300g 900 1,200 1,500 1,700
Up to 500g 1,100 1,500 1,800 2,100
Up to 600g 1,240 1,680 2,000 2,440
Up to 700g 1,380 1,860 2,200 2,780
Up to 800g 1,520 2,040 2,400 3,120
Up to 900g 1,660 2,220 2,600 3,460
Up to 1.0kg 1,800 2,400 2,800 3,800
Up to 1.25kg 2,100 2,800 3,250 4,600
Up to 1.5kg 2,400 3,200 3,700 5,400
Up to 1.75kg 2,700 3,600 4,150 6,200
Up to 2.0kg 3,000 4,000 4,600 7,000
Up to 2.5kg 3,500 4,700 5,400 8,500
Up to 3.0kg 4,000 5,400 6,200 10,000
Up to 3.5kg 4,500 6,100 7,000 11,500
Up to 4.0kg 5,000 6,800 7,800 13,000
Up to 4.5kg 5,500 7,500 8,600 14,500
Up to 5.0kg 6,000 8,200 9,400 16,000

* Please check the link provided below for more.
https://www.post.japanpost.jp/cgi-charge/index.php?lang=_en
Prohibited and Restricted Goods
■Items by Country

  1. Policies regarding prohibited and restricted goods differ from each country of destination.
    Please click on the following links for popular destination countries
    (USA, Canada, UK, Germany, Taiwan, Hong Kong, Korea, China, Singapore, Thailand, Australia, New Zealand).

    https://event.rakuten.co.jp/borderless/infoservice/en/#05
  2. * Please contact EMS or DHL for information on other countries
Cancelation Policy
  1. We will cancel your order if you won't reply "ORDER AUTHORIZED" for us by entering "Shop Keeper's Room".

    * "Shop Keeper's Room" --> https://www.rakuten.co.jp/753ya/owner.html
  2. We will cancel your order if your credit card cannot be orthorized by Rakuten Ichiba services.
    Please order the same product again using effective credit cards.
    For any questions concerning the trouble of the credit card orthorization,
    please contact Rakuten Ichiba services or the credit card company directly.
Return and Refund Policy
  1. Any return or refund will not be accepted once order confirmation e-mail is sent out.
  2. We cannot accept returned goods and the exchange at all.
    We take it as the final purchase judgement of the customer with screen confirmation.
Consumption Tax
  1. In case of Rakuten International Shipping Services, we have to perform very complicated procedures.
  2. So, please note that the consumption tax amount shown is charged as a handling fee for international shipping.
Privacy Policy

  1. Regarding our customers' personal information (address, name, e-mail address, etc.),
    we are taking the utmost care.
  2. Your personal information may be used for, and be used only for conducting our business.
    Matters pertaining to personal information are controlled within the confines of the law
    and unless required by government to disclose such information,
    personal information shall not be disclosed to third parties without prior written consent.