Shop Information

Address:1-21-16-101, Nakagawachuou, Tsuzuki-ku, Yokohama Kanagawa

Phone Number:+81-50-5532-7538

Shop Manager:Sadao Matsumoto

Shop Security Manager:Sadao Matsumoto

Contact Information:

1.        We cannot receive the e-mail which is sent directly to the address "kimono@753ya.com"
and is written "all in English".

So, So, if you have any inquiries or want to reply "ORDER AUTHORIZED" for us,
please contact us through
Contact Store.

2.        We are NOT able to answer the inquiries on delivery cost before orders are made.
Please make your order first and we will send you a confirmation mail on the delivery cost.

Payment Method

Credit Card

1.        The payment method is only a credit card at the moment. Please note that other payment methods are not available.

* We accept Visa, MasterCard, JCB, AMEX and Diners.

2.        Please use the credit card of you hold.
There is a case that we cancel your order when the purchaser's name and the credit card holder's name are different.

Shipping /Delivery

About delivery & shipping

1.        We are NOT able to answer the inquiries on delivery cost before orders are made.
Please make your order first and we will send you a confirmation mail on the delivery cost.

2.        Packing fee and Delivery fee will be advised from us by email after you make an order.
We never respond to the request for forgery of an invoice such as undervaluation from the viewpoint of compliance.

3.        After you receive the email from us on the total amount of your order including packing and delivery fee,
please send us a confirmation mail through
Contact Store by writing down "ORDER AUTHORIZED" to process your order.
Your order will be ACCEPTED UPON YOUR CONFIRMATION.

4.       Please let us know through Contact Store if you DO NOT NEED to confirm the packing and delivery fee of your order.
In such a case, we will process your order immediately.

5.        We will inform you of the total cost of your order and the EMS tracking number by email.
Your ordered items will be shipped out only after your payment is received.

 

Delivery Method

1.        Your order will be delivered via EMS by JAPAN POST SERVICE Co.
The other delivery methods are not available.

2.        After shipment is made, you will receive a tracking number by e-mail from us.
Please use the following online tool for your order tracking.

* EMS Tracking --> http://link.rakuten.co.jp/0/014/316/


 

Delivery Time

1.        The delivery time is estimated to be approximately 3 or 5 business days after shipment.

2.        Please understand that there will be delays depending upon customs clearance and other various conditions of transportation.

 

Shipping Fees

* All price are listed in Japanese Yen

EMS

The following chart contains EMS prices based on weight and destination to certain countries

Zone

First Zone

Second Zone

Third Zone

Weight

Asia

Oceania, North America, Central America and the Middle East

Europe

South America and Africa

Up to 300g

900

1,200

1,500

1,700

Up to 500g

1,100

1,500

1,800

2,100

Up to 600g

1,240

1,680

2,000

2,440

Up to 700g

1,380

1,860

2,200

2,780

Up to 800g

1,520

2,040

2,400

3,120

Up to 900g

1,660

2,220

2,600

3,460

Up to 1.0kg

1,800

2,400

2,800

3,800

Up to 1.25kg

2,100

2,800

3,250

4,600

Up to 1.5kg

2,400

3,200

3,700

5,400

Up to 1.75kg

2,700

3,600

4,150

6,200

Up to 2.0kg

3,000

4,000

4,600

7,000

Up to 2.5kg

3,500

4,700

5,400

8,500

Up to 3.0kg

4,000

5,400

6,200

10,000

Up to 3.5kg

4,500

6,100

7,000

11,500

Up to 4.0kg

5,000

6,800

7,800

13,000

Up to 4.5kg

5,500

7,500

8,600

14,500

Up to 5.0kg

6,000

8,200

9,400

16,000


* Please check the link provided below for more.
http://www.post.japanpost.jp/cgi-charge/index.php?lang=_en

Prohibited and Restricted Goods

Items by Country

1.        Policies regarding prohibited and restricted goods differ from each country of destination.
Please click on the following links for popular destination countries
(USA, Canada, UK, Germany, Taiwan, Hong Kong, Korea, China, Singapore, Thailand, Australia, New Zealand).

http://event.rakuten.co.jp/borderless/infoservice/en/#05

2.        * Please contact EMS or DHL for information on other countries

Cancelation Policy

1.        We will cancel your order if you won't reply "ORDER AUTHORIZED" for us after entering "Shop Keeper's Room".

* "Shop Keeper's Room" --> http://www.rakuten.co.jp/753ya/owner.html

2.        We will cancel your order if your credit card cannot be orthorized by Rakuten Ichiba services.
Please order the same product again using effective credit cards.
For any questions concerning the trouble of the credit card orthorization,
please contact Rakuten Ichiba services or the credit card company directly.

Return and Refund Policy

1.        Returns and exchanges CANNOT be made after purchase.

2.        Please note that the packing and delivery fee (except for the item price) shall be at your account
when your order returns to our shop due to as an unknown adddress.

Import Duties and Taxes / Consumption Tax

1.        Import duties and taxes may be applied to the items at the customs of your country.
Please pay such costs directly to the delivery agents or the customs office upon delivery.
For more information, please contact the customs office of your country.

2.        Please note that the consumption tax amount shown will be charged as a handling fee for international delivery.

Privacy Policy

1.        Regarding our customers' personal information (address, name, e-mail address, etc.),
we are taking the utmost care.

2.        Your personal information may be used for, and be used only for conducting our business.
Matters pertaining to personal information are controlled within the confines of the law
and unless required by government to disclose such information,
personal information shall not be disclosed to third parties without prior written consent.